Pollacki currently ships to all countries worldwide for free.

Duty tax

Please note that depending on the delivery destination, the shipping might be subject to import duties and taxes. These are charged once the shoes reached its destination country and must be paid by the recipients if the shoes.

Delivery Times

As all of the boots are hand made upon order, delivery timescales will vary depending on the level of orders received  at the time of your order. An approximate delivery takes from 4 to 7 weeks.

Important Information For Customers In Russia…

Please note: Due to ongoing restrictions with Russian customs out of our control, we can currently only ship to a business/company address. Please enter a business address at the checkout stage and ensure you follow the tracking with the courier service provided incase they require any further details during transit.

Non Returdable

As all our boots and shoes are Made-to-order, or personalized, they cannot be returned. Please get in touch if you have questions or concerns about.

Order cancellation

If you will change your mind after ordering the boots please let us know as soon as possible emailing to [email protected]. Usually we start making your order in 5 working days after receiving the confirmation. Cancellation is not possible if you start to make the order.