SHIPPING AND RETURN

Shipping

Pollacki currently ships to all countries worldwide for free.

Duty tax

Please note that depending on the delivery destination, the shipping might be subject to import duties and taxes. These are charged once the shoes reached its destination country and must be paid by the recipients if the shoes.

Delivery Times

As all of the boots are hand made upon order, delivery timescales will vary depending on the level of orders received  at the time of your order. An approximate delivery takes from 3 to 6 weeks.

Important Information For Customers In Russia…

Please note: Due to ongoing restrictions with Russian customs out of our control, we can currently only ship to a business/company address. Please enter a business address at the checkout stage and ensure you follow the tracking with the courier service provided incase they require any further details during transit.

Return

For any reason, customer can return the order, entirely or partially. Items can be returned for a size/colour exchange or for refund within 10 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed. Before sending back the boots please email [email protected] We do not cover the cost of return.

Non Refundable

Any sample sale which are reduced of the original sales price or special project (made to measurement, custom pattern, etc) items are NON REFUNDABLE and are sold as seen and as they are.

Order cancellation

If you will change your mind after iordering the boots please let us know as soon as possible emailing to [email protected] Usually we start making your order in 5 working days after receiving the confirmation.