TERMS

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Goods (Goods) listed on our website www.pollacki.com (our site) to you. We advise that you read these terms and conditions carefully before ordering any Goods from our site. Please note that by ordering any of our shoes and boots, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference:

Information about us

www.pollacki.com is a site operated by Pollacki Adam Kuty. Our office is located at Bieniewicka str. 10/14/39, 01-0632 Warsaw, Poland, and our registered VAT number is 8551422741.

Your status

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old;

Images of Products

All our shoes and boots are hand made and hand painted using natural materials like leather. These make each pair unique. It means that never ever we will be able to make exactly the same pair as on Product Photos. 

How the contract is formed

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us and we will confirm acceptance to you by sending you an email that confirms that the shoes or boots have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation.

Consumer rights

Order cancelation

If you are contracting as a consumer, you may cancel a Contract at any time within 5 working days, beginning on the day after placing the order. In this case, you will receive a refund of the price paid for the shoes and boots reduced by PayPal or Stipe fee. 

To cancel a Contract, you must inform us in writing in English. 

Availability and delivery

As all of the boots are hand made upon order, delivery timescales will vary depending on the level of orders received at the time of your order. An approximate delivery takes from 4 to 7 weeks.

Pollacki currently ships to all countries worldwide for free, except countries where export for EU is banned.

Pricing and Payment

The price of any shoes and boots will be as quoted on our site from time to time, except in cases of obvious error.

These prices are not subject to  VAT and include delivery costs. 

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Payment for all shoes and boots must be by PayPal or credit/debit card, and will be processed by our 3rd party payment provider Stripe.

Refunds policy

For any reason, customer can return the order, entirely or partially. Items can be returned for a size/color exchange or for refund within 5 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed. Before sending back the boots please email [email protected] 

We do not cover the cost of return.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. The refund will be reduced by PAYPAL or Stipe fee and shipping cost.

Non Refundable

Any shoes and boots from sample sale which are reduced off the original sales price or special – custom project (made to measurement, custom pattern, etc) items are NON REFUNDABLE and are sold as seen and as they are.

Import duty

If you order from our site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the boots are destined. We will not be liable for any breach by you of any such laws.

Liability and Indemnity

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Force majeure

We reserve the right to defer the date of delivery of or to cancel the Contract (without liability to you) if we are prevented from or delayed in the carrying on of our business due to any event of force majeure, provided that, if the event in question continues for a continuous period in excess of 60 days, you shall be entitled to give notice in writing to us to terminate the Contract.

In these terms and conditions an event of force majeure shall include (without limitation) Act of God, war, threat of war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, tempest, flood, adverse weather conditions, epidemic, accident, acts or omissions on the part of any governmental or local authority or highways authority or public telecommunications, import or export regulations or embargoes, disruption of power supply, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or any default of any of our suppliers.

Our performance under any Contract is deemed to be suspended for the period that an event of force majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event of force majeure to a close or to find a solution by which our obligations under the Contract may be performed despite the event of force majeure.

Waiver

Failure or delay by us in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of our rights under the Contract.

Any waiver by us of any breach of, or any default under, any provision of the Contract shall not be construed as a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

Severability

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Jurisdiction

These Terms & Conditions and all matters connected with any order you place on our website are governed by Polish law and you agree to submit to the exclusive jurisdiction of the Polish courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.

All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.

Data protection

You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.